Support primitive
Remote experts, diagnostics, and AI playbooks attached to every cell.
TechConnect makes support a product primitive: remote experts, AI-guided diagnostics, maintenance playbooks, escalation paths, and uptime records.
module
TechConnect
signal
uptime case
value
factory outcome
what it is
TechConnect is the support primitive. It acknowledges a practical truth: SMEs do not only need automation hardware; they need confidence that someone can help when a line stops. Support becomes attached to the cell, its telemetry, its playbooks, and its history.
how it works
01 Each deployed primitive ships with recovery playbooks, maintenance checks, known fault patterns, spare-part context, and escalation rules.
02 Operators can start a support case with module telemetry, alarm history, images, and recent recipe changes already attached.
03 Remote experts and AI copilots triage issues, guide recovery, create shift summaries, and update playbooks after repeated incidents.
04 The support history becomes part of the observability layer, showing which modules need design changes, training, or preventive maintenance.
value
use cases
composition
This primitive becomes more powerful when it shares events with GridOS, observability, AI copilots, support workflows, and nearby physical modules. That is the core Mattergrid strategy: deploy one useful managed cell, then compound the value through shared data, playbooks, and repeatable interfaces.
primitive catalog
Compute
Managed work capacity that generates production data.
Open primitiveStorage
Live WIP, bins, racks, and pallets as factory memory.
Open primitiveNetwork
The movement layer that keeps managed cells fed.
Open primitiveSensors
Inspection, identity, guidance, and defect memory at the edge.
Open primitiveFunctions
Reusable process capability for fast changeovers.
Open primitiveControl Plane
The execution layer that turns cells into a factory intelligence network.
Open primitiveSecurity
Local safety and control for reconfigurable automation.
Open primitive